Effective Date: October 5, 2025
Welcome to X Banana.
Refunds may be requested within 7 days of purchase if you are not satisfied with our services. To qualify for a refund, users must demonstrate that our platform did not meet the service standards or features as described.
To request a refund, please email us at [email protected] with your order details and a brief explanation of why you are not satisfied with our service. Our team will review your request and respond within 7 business days.
Refunds will be processed to the original method of payment used at the time of purchase. Please allow up to 14 business days for the refund to be credited to your account.
Please note that certain charges, including but not limited to transaction fees and charges for services already rendered, may not be refundable. Credits that have already been used to generate or edit images are not eligible for refund.
If you have a recurring subscription, you may cancel at any time through your account settings or by contacting us at [email protected]. Cancellations will take effect at the end of your current billing cycle, and you will retain access to premium features until that time. No refunds will be provided for partial billing periods.
At X Banana, we respect your privacy. We collect your name, email, and payment information solely for order processing purposes. We also collect non-personal data through web cookies. We do not share your data with any third parties and are committed to protecting children's privacy by not collecting data from individuals under the age of 18. For more information, please see our Privacy Policy.
We reserve the right to update this refund policy at any time. Any changes will be communicated to our users via email or through notices on our service. Your continued use of X Banana after any changes signifies your acceptance of the updated refund policy.
If you have any questions or concerns about our refund policy, please contact us at:
Email: [email protected]
Website: xbanana.org
Thank you for choosing X Banana!